GENERAL FAQs

How it works

Our offers are normally containing banners and links which will redirect you to other reputable websites whom we have partnered with to deliver rewarding flight deals, accommodation bargains, car hire, and other travel services. When you book through our links, we may earn a small commission, at no extra cost to you.

Can you book on my behalf?

Unfortunately not. We are not a travel agency and as such cannot act like one. We can of course help and guide you through the process of finalising your booking, however all reservations and any other purchases must be made with, and paid to, our partners directly.

So, how do I book?

Simply follow the links or banners displayed on our website which will redirect you to our partners’ web page, and continue with your reservations the same way you would have if the website was accessed directly through the browser and not through our links.

Who takes my payment?

At no point do we collect and transfer money to our partners on your behalf. Since all bookings and reservations are done directly between you and our travel partners, payments will be affected by each of our individual partners with whom you choose to book, either at point of reservation or prior to your travel dates, depending on each of their payment terms.

Can I pay you directly?

The answer is no, and we can make no exception to this rule unfortunately. We are not a travel agency, hence we are not permitted to collect and transfer money on your behalf. You must make your own arrangements to secure your bookings.

What happens if I cannot travel?

This must be discussed with the service providers directly. Refunds or credit notes, if applicable, will be issued directly by the respective service providers. We always strongly recommend that you purchase a good travel insurance when booking a trip, which will come in handy in the unlikely event that you cannot go through with your plans. If you have booked a trip through our trip planner program, please read further below within the Trip Planner FAQs.

I want to lodge a complaint. How can I do this?

As we are the middleman between you and our service providers, and no bookings are made on your behalf, complaints must be lodged directly with the respective service providers. We cannot and will not act on your behalf.

What if I have questions while abroad?

You would ideally get in touch with the respective service provider should your questions be related to services booked via our partner websites. That said, we remain at your disposal and are happy to guide you where we can.

Can you help me plan my holiday?

Certainly! We have a Trip Planner program which is aimed at providing custom-made itineraries, planned according to one’s interests and budget. For further information please visit our Trip Planner page, and provide us with as much information as possible in the trip planner form to get us started! More Trip Planner FAQs below.

TRIP PLANNER FAQs

How it works

Choose from ready-made itineraries or have one customised from scratch for you! Fill up a trip planner form where you will share your planned travel dates, interests, budgets and other vital information which will help us set off. Receive a draft itinerary which we will work on together until finalised to your liking. 

We provide links and help you book all suggested flights, accommodation, activities, tour leaders and much more! Have a look at our Trip Planner page for more detailed information.

How much does the service cost?

We offer three different services, each with their own pricing:

  • Ready-made itineraries start from €15 for itineraries ranging between 1 to 8 days. Itineraries ranging between 9 to 14 days cost €30, while anything longer than 15 days costs €35.
  • Personalised itineraries allow you to personalise a ready-made itinerary according to your preference for an additional €5 per day amended, on top of the ready-made itinerary cost.
  • Customised from scratch itineraries are totally personalised from start to finish, depending on one’s interests and budget. Such itineraries cost €5 per day planned, capped at €75. We allow an unlimited number of changes until you are completely satisfied with your itinerary. Service fees for flight combination search, accommodation options, as well as car hire options are waived when selecting this option.

Do I need to pay upfront?

Yes, we require a 70% deposit after the first draft itinerary is provided and the work towards your final itinerary is initiated. We hope you can appreciated that building a customised itinerary according to one’s interests and budget takes time and great effort. The rest of the balance is paid upon itinerary completion. 

How can I pay for this service?

We currently accept Bank Transfer, PayPal and Revolut payments. We are looking to add additional payment options in the near future.

How long does it take to receive my itinerary?

Your custom-made itinerary is generally ready between 7 to 15 days, depending on the length of your trip. Ready-made itineraries will be provided up to one day following receipt of payment.

What is included in each itinerary option?

Each of our itinerary plans include:

  • A day by day itinerary including suggested day tours and activities
  • A brief introduction about each of the suggested activities
  • Booking links for all mentioned activities, as well as accommodation, flights and car hire, where required 
  • Contact details of our partner tour operators, where required
  • Pick up information or otherwise directions to all locations listed in the itinerary
  • A cost breakdown of your itinerary, per item, per day
  • A choice of up to three accommodation options, where required
  • Suggestion for the best flight options, where required
  • Tips and other useful information about your destination

I am allowed to make any changes to my itinerary?

Yes, up until we deliver your final itinerary plan. Changes thereafter come at a charge of €5 per day amended.

Can you book on my behalf?

Unfortunately not. Our charge is only pertaining to the delivery of your chosen itinerary plan. All reservations and any other purchases must be made with, and paid to, our partners directly. We can of course help and guide you through the process of finalising your bookings through our links, which will redirect you to our trusted partners’ web pages.

Who takes my payment?

The only fee we will charge you is concerning your chosen itinerary plan. Everything else is charged by your chosen service providers, according to their payment terms. You must make your own payment arrangements for such reservations.

What happens if I cannot travel?

This must be discussed with the service providers directly. Refunds or credit notes, if applicable, will be issued directly by the respective service providers. We always strongly recommend that you purchase a good travel insurance when booking a trip, which will come in handy in the unlikely event that you cannot go through with your plans.

If your itinerary included a tour operator whom we have suggested, we may be able to help further due to our personal relationship with this partner. That said, we cannot guarantee that the outcome would be in your favour.

What if I have a question while abroad?

You would ideally get in touch with the respective service provider should your questions be related to services booked via our partner websites. That said, we remain at your disposal and are happy to guide you where we can.

Can I trust the providers you partner with?

All our providers are carefully chosen based on past experience and other travellers’ positive reviews. We will never recommend any provider if we feel the said provider is not trustworthy. At the end of the day, all we want is for you to have a well deserved trip and an exceptional service, be it from us or from our travel partners!